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Clean install

Occasionally, issues can arise that are best solved through doing a clean install of Arup Compute. This will remove any cache that Arup Compute has stored and replicate a first time install. A clean install is often a good step when trying to solve a problem.

Steps​

  1. Ensure that any of these programs are closed: Excel, Rhino and Revit
  2. Open task manager (ctrl + shift + esc)
  3. Find the task called Arup.Compute.Local.Proxy, right-click on it, and then select "End task" clean-install-1
  4. Scroll down and find any task with the name FunctionInvocation-Local-net6 and end those tasks as well (there may be multiple processes with this name, close all of them) clean-install-2
  5. In your File Explorer, go to your equivalent of C:\Users\USER.NAME\AppData\Local\Arup and delete the folder called Compute clean-install-3
  6. Download the latest ArupCompute desktop client installer
  7. Run the installer

Troubleshooting​

If when deleting the Compute folder you get the below error. Look through your task manager and make sure any task with Excel, Rhino, Revit, Arup.Compute.Local.Proxy, or FunctionInvocation-Local-net6 in the name is closed.

clean-install-4

If running a clean install does not solve the issue then please reach out to the Arup Compute team.