Troubleshooting

The following articles provide guidance on how to fix common issues.

If you are not quite sure what is going wrong a good first step is to run the automatic troubleshooter.

Topics

📄️ Automatic troubleshooter

Sometimes things just go wrong and it may be difficult to work out what is going wrong.

📄️ Cryptographic exception

If you have run the automatic troubleshooter and seen a message that looks something like this:

📄️ 32bit to 64bit transition

Recently Arup has been upgrading the Microsoft Office installation from 32-bit to 64-bit. This can lead to problems with the installed version of the ArupCompute Excel plugin as its bitness must match the installed version.